Beauty Recovery ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients and website users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By engaging our services or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our services and website.

1. What Information We Collect

Personal Information:

We collect personal information that is necessary to provide and enhance our services. This may include, but is not limited to:

Contact Information: Name, business name, email address, phone number, and billing details.

Account Information: Information provided during account setup, such as business address, operating hours, and preferences for missed-call engagement.

Service-Related Information:

Information generated by our missed-call recovery and engagement services, including:

Call Data: Missed call logs, SMS responses, timestamps, and any other data related to interactions with your customers through our system.

Automatic Information: Information automatically collected when you visit our website, including:

Technical Data: Your IP address, browser type, device information, operating system, and website usage.

Cookies and Tracking Technologies: Our website uses cookies and similar tracking tools to personalise your experience, analyse website traffic, and provide a better user experience. You may adjust your browser settings to refuse cookies; however, this may impact certain features of our website.

2. How We Use Your Information

Provision of Services: We use your personal information to:

Establish and manage your Beauty Recovery account.

Deliver our missed-call recovery and engagement services, process payments, and handle customer support inquiries.

Service Improvement and Analytics: To continually improve our services, we may analyse data to:

Monitor and improve service performance, troubleshoot issues, and understand user behaviour on our website and platform.

Marketing and Communications: We may use your contact information to send you updates, promotional materials, and information about new services, provided that you have given your consent. You can opt out of these communications at any time by following the unsubscribe link in emails or contacting us directly.

Legal Compliance and Protection of Rights: We may use your information as required by law or to enforce our Terms and Conditions, resolve disputes, respond to legal requests, or prevent fraud or illegal activities.

3. Disclosure of Personal Information

Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as:

Payment Processors: To handle billing, invoicing, and payments.

Data Hosting and IT Support: To securely store and manage our data, including your personal information.

Analytics Providers: To help us understand how our clients use our services, identify trends, and improve the platform. These providers are contractually obligated to maintain the confidentiality of your information and use it only as required to provide services to Beauty Recovery.

Legal Requirements: We may disclose your information if required to comply with applicable laws, court orders, or government regulations, or to protect our rights, property, and the safety of our clients and the public.

Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction. In such cases, we will ensure the receiving entity is bound by the same privacy commitments.

4. International Data Transfers

Cross-Border Transfers: While we strive to store and process data within Australia, some of our service providers may operate in other countries. When transferring personal information internationally, we take reasonable steps to ensure that the recipients are bound by privacy protections comparable to those required under Australian law.

Adequacy Standards: Where necessary, we implement additional safeguards, such as contractual obligations and data encryption, to protect your information during international transfers.

5. Security of Personal Information

Data Protection Measures: We are committed to protecting your information and employ reasonable security measures to prevent unauthorised access, alteration, or disclosure. This includes encryption, secure servers, and access controls.

Limitations and Disclaimers: While we strive to protect personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage clients to adopt personal security practices, such as using strong passwords.

6. Retention and Deletion of Personal Information

Retention Period: We retain personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Factors determining retention include legal obligations, resolution of disputes, and ongoing client relationship needs.

Deletion and Anonymisation: When personal information is no longer needed, we take steps to securely delete or anonymise it. For example, data may be aggregated or de-identified for analytics purposes, ensuring no identifying details remain.

7. Access to and Correction of Personal Information

Access Rights: You have the right to request access to the personal information we hold about you. To make a request, please contact us using the details below. We may require proof of identity and reserve the right to charge a reasonable fee for repeated or complex requests.

Correction of Information: If any information we hold about you is inaccurate, incomplete, or outdated, please inform us, and we will take reasonable steps to correct it promptly.

8. Your Privacy Choices

Opting Out of Marketing Communications: You may opt out of receiving marketing communications from us at any time by following the instructions in the communication or contacting us directly.

Cookie Preferences: You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Please note that certain features on our website may not function correctly without cookies.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to these websites, and we are not responsible for the privacy practices or content of third parties. We recommend reviewing the privacy policies of any third-party websites you visit.

10. Changes to Our Privacy Policy

Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updated versions will be posted on our website with the “Last Updated” date, and we encourage you to review the policy periodically.

Client Notification: In the event of significant changes, we will notify clients via email or through a prominent notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

Enquiries and Requests: For questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us at:

Email: [email protected]

Complaints: If you believe we have breached your privacy rights, please contact us with details of your concern. We will review and respond in a timely manner. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).